Returns and exchanges

30 days

Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.

All orders are shipped directly from the UK. Delivery times to any destination quoted are given by Royal Mail and are not a guarantee that the package will arrive by that time. All international orders from PippinKits are sent via Royal Mail International Standard and are not tracked. This is  to reduce delivery costs. If you are ordering from the UK or outside the UK a full refund will be given if the package is not delivered after 28 working days from dispatch.

NOTES

If there are any additional courier fees or other fees to pay on receipt, including but not limited to customs clearance and VAT, these are payable by the recipient

Can I track my order? 

All orders from PippinKits are sent via Royal Mail International Standard and are not tracked. This is  to reduce delivery costs. If you are ordering from outside the UK a full refund will be given if the package is not delivered after 28 working days from dispatch.

Can you deliver to a PO box address?

We are unable to deliver to PO boxes in the following territories: U.S.A., Australia, New Zealand and the E.U. due to restrictions from our shipping carriers.

Returns

We guarantee that if you are not entirely satisfied with your purchase and return the item concerned in a clean and re-saleable condition within 30 days of receipt, the cost of the item/s will be refunded.  All queries and complaints will be dealt with speedily.

UK RETURN ADDRESS 

Joanna Finch

PippinKits Company

The Old Cross,

15, Cross Lane

Helmdon

Brackley NN13 5QL

United Kingdom